Frequently Asked Questions (FAQs)
Do you have a physical store?
No, we operate entirely online through our e-commerce store. You can explore and purchase our handcrafted wellness products at thegreengoddess.store.
Do you offer shipping?
Yes! We currently offer shipping across Ontario, Canada. We are working to expand to most regions across Canada as we grow (excluding the territories and remote areas). Orders are shipped using eco-conscious packaging and carbon-neutral options through our trusted couriers, Canada Post and Sendle – reflecting our commitment to sustainability, while keeping costs low for our customers. For more information about our shipping policies, please go to:
What payment methods do you accept?
We accept secure electronic payments via Stripe, our trusted third-party payment processor. Payment methods include:
- Major credit cards (Visa, Mastercard, American Express, Discover)
- Visa Debit
- Interac
All payments are encrypted and processed securely.
Do you offer returns, exchanges or refunds?
Due to the personal and handcrafted nature of our products, all sales are final. We encourage you to review product descriptions carefully before ordering. If you have concerns about your order, please contact us before shipping confirmation. We will do our best to help resolve the issue promptly.
Do you offer membership or any special benefits?
Yes! Anyone can become a member. Simply create an account at checkout with the purchase of any of our beautifully handcrafted products. It’s quick, easy and having an account will make check-out of future purchases even faster. As a member, you will enjoy free shipping on every order - no minimum required. You will also have access to exclusive sales and special promotions. Membership is free and you can cancel anytime.
Do you store payment or customer information?
No. We do not store any payment information. All transactions are securely processed through Stripe. Customers may choose to check out as a guest or create an account for a faster experience next time. We store only the necessary shipping details to fulfill orders and support account holders (members).
Our e-commerce store is powered by Webador, a secure platform designed for small businesses. We use HTTPS encryption (SSL certificate) and DNSSEC to ensure the safety and authenticity of all website traffic. Protecting your privacy and data is a top priority.
Can I cancel my order?
No. All sales are final once payment is received. Please double-check your order before completing checkout. If you spot a mistake, contact us immediately, so we can try to assist before your order is shipped.
Can I follow The Green Goddess on social media?
Absolutely! Stay connected for:
- Product updates
- Holistic wellness tips
- Eco-living inspiration
Follow us:
Facebook: @TheGreenGoddess
Instagram: @nurture.green.goddess
How can I contact you with further questions?
We would love to hear from you! Please email us at info@thegreengoddess.store. We aim to reply within 48 hours, or 72 hours during peak seasons (e.g., holidays). Thanks for your patience and support!
